This is a Culture-Defining Moment: Leading & Connecting Through a Crisis

A few years ago, I was stuck in New York at JFK airport trying to get back to San Francisco. My fellow passengers and I were standing in our designated lines at our departure gate, ready to board. The boarding time had come and gone. After twenty minutes with no updates, people lined up to talk to the gate agent behind the desk.



Systems Thinker & Doer. Writer. Advisor. Speaker. Contextualizer. Connector.

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